This is an open letter to all MFG Cyclocross racers
First off, we want to thank all of you who have participated in our series last year, as well as in the first two races of this season. We were thrilled with the turn out at both Big Finn Hill and Jim Brown’s Rad Racing GP.
That being said, we want to apologize for the inaccuracy and untimeliness of results for this season, particularly at the Rad Racing GP. We take FULL responsibility for the outcome, and we do not point any fingers. At the end of the day, we take the point of view that you-the-racer are purchasing a racing experience, which includes a variety of elements, and for most folks, the important element being accurate and timely score keeping.
As avid cyclocross racers, we can empathize with your desire to accurately know how you have placed at each event. What’s more, we think it’s absolutely reasonable to expect that results are produced accurately and timely. To date, we confess that our results have not been as accurate or as timely as we would like.
Without going into too much detail as to the “why” results have been lagging, the spirit of this open letter is to let you-the-racer know three things:
- We believe it’s reasonable for you to expect MFG to produce accurate and timely results
- We thank you for your patience, particularly over the last week with the Rad Racing GP results
- We take results extremely seriously no matter the category of racing, the placement of each racer, or the number of racers attending
We received a few emails this week asking the reasonable question, “why has this happened”? We’ll be brief in our explanation, and we welcome you to email or call us directly if you have further questions. In short, some of the complexities involved with scoring a cyclocross race include:
- Keeping track of riders who are on the “lead lap” and those who have been lapped
- Making sure that each time a rider comes by the finish line, we can clearly read, and therefore account for, the number
- Managing scenarios where numbers are placed on the incorrect side of the finish line
- Managing scenarios where numbers are covered in mud
- Picking out numbers in big groups of riders
In closing, we believe your expectations of Low Pressure Promotions figuring out an accurate and timely results system are fair and absolutely reasonable. We apologize for our performance thus far, and encourage you to trust that we are working round the clock, literally, to improve our system for the very next race. We hope to see you out there again, and we thank you for coming out.
Zac Daab, Low Pressure Promotions
206-547-4900
Terry Buchanan, Low Pressure Promotions
425-503-2333
Comments
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Guys
I would hope most racers understand the difficult nature of trying to keep track of racer numbers. If they don’t perhaps volunteering at a race to track numbers on the finish line might improve awareness and reduce complaints.
That being said its the second year in a row where the Rad Racing results have been a mess. Perhaps chip timing might be in order. On another note the registration line up for the early races was “unfortunate”. I actually pre reg on the computer to avoid standing in line for 45 minutes to collect my numbers but this year that was what happened. I will return to Starcrossed and the RRGP regardless because you guys run kickass races!
Cheers Jeff
Thanks for the open letter. I’m confident and hopeful that you’ll get it right next time. Of course, your letter begs the obvious question… What is to become of the RAD Racing results? Are you still working on them? Or, is accurate results for last Sunday’s races not possible at this point?
Zac and Terry,
Thank you for stepping up to the plate. Your openness and honest is appreciated.
We will be posting corrected results with review of protests. Coming soon. Thanks for your patience.